Contact RemoveNoise — Support & Feedback

You can reach the RemoveNoise team by email at contact@removenoise.site or through the in-app support channel. We typically reply within one business day.

What we can help with

• Uploads and processing — file format errors, jobs that fail, or questions about the free tier limits
• Accounts and billing — sign-in problems, credit packs, subscriptions, and refund requests
• Feedback — feature requests and reports of unexpected behavior
• Business — partnership, licensing, and enterprise questions

Before you contact us

Most common questions are answered on our pricing page and in the FAQ sections on each tool page. In particular:

• Files are stored temporarily and auto-deleted, typically within 24 hours.
• The free tier covers up to 3 short files per day (60 seconds each); longer files use credits.
• You must own the content you upload or have permission to process it.

Refund policy

Credit packs are one-time purchases with credits valid for two years. If your purchase was charged but the credits never appeared, contact us with your payment email and we will investigate and, where appropriate, refund or reissue the credits within 3 business days.

Report a problem

Include as much detail as you can: the file type you uploaded, the exact error message shown, and the approximate time of the job. Screenshots help us fix issues faster.